Tourneau | Bucherer

Purchased my dream Rolex Submariner at the NYC flagship store and the experience was phenomenal. The sales associate was incredibly knowledgeable and walked me through every detail of the watch. Couldn't be happier with my purchase and the level of service I received.

My husband and I visited the Madison Avenue location to look at Cartier watches for our anniversary. The staff treated us like royalty and never once pressured us into a purchase. We ended up getting a beautiful Cartier Santos and it arrived perfectly authenticated with all paperwork.

Great selection of Patek Philippe pieces at the NYC store. The team was professional and helped me find exactly what I was looking for. Only reason for four stars is the wait time for an appointment was a bit long, but the in-store experience made up for it.

Bought an Omega Seamaster from Tourneau and the whole process was smooth from start to finish. The authentication papers were all in order and the watch was in pristine condition. Their reputation as a trusted dealer is well deserved.

I traded in my old Rolex Datejust for a newer model and the trade-in value they offered was very fair. The entire transaction took less than an hour. I've dealt with other watch dealers in the past but Tourneau really sets the standard for customer service.

The watch itself was perfect but I had some issues with shipping. It took longer than expected to arrive and tracking information wasn't updated regularly. Customer service was helpful when I called, but the logistics could use some improvement.

Stopped by the store while visiting NYC and was blown away by the collection. They had several Rolex models that are nearly impossible to find elsewhere. The sales associate even followed up after my purchase to make sure everything was satisfactory.

Purchased a Cartier Tank for my wife's birthday. The watch is stunning and came with full authentication. Pricing was competitive compared to other authorized dealers I checked. Would have liked a bit more follow-up after the sale but overall a solid experience.

I had a disappointing experience with their repair service. I brought my Omega in for a routine service and it took over six weeks to get it back. Communication during the process was poor and I had to follow up multiple times myself.

Tourneau made buying my first luxury watch completely stress-free. The team in New York answered all my questions about the Patek Philippe Nautilus and helped me understand the long-term value. Their expertise really shows and I felt confident in my purchase.

I've been a loyal Tourneau customer for over ten years and they never disappoint. My latest purchase was a Rolex GMT-Master II and the experience was as excellent as always. They truly understand the luxury watch market and treat every customer with respect.

Beautiful store with an amazing selection of high-end watches. The staff helped me pick out an Omega Constellation for my mother's birthday. The only downside is parking near the Manhattan location is a nightmare, but that's not really their fault.

Outstanding service from start to finish. I was looking for a specific Cartier Ballon Bleu and they tracked one down for me at another location. It was shipped to the store within a few days and the authentication was impeccable. Highly recommend.

Had a terrible experience trying to return a watch that didn't fit properly. The return process was incredibly difficult and the staff seemed uninterested in helping. For a store of this caliber I expected much better after-sales support.

Bought my engagement gift here, a beautiful Rolex Datejust. The sales team was patient, knowledgeable, and made the whole experience special. They even engraved the caseback for me. The watch came with full box and papers authenticated.

Solid experience buying a Patek Philippe Calatrava. The sales associate was well-versed in the brand's history and helped me choose the right reference number. Pricing was fair for an authorized dealer. Just wish they had more pieces available to try on in-store.

Tourneau is hands down the best place to buy a luxury watch in New York City. I purchased a Cartier Panthere and the entire team made me feel valued. The authentication paperwork was thorough and the watch was in absolutely perfect condition.

I was nervous about buying a Rolex online but Tourneau made it seamless. The watch was shipped insured and arrived exactly as described. Full authentication documents were included. This is the real deal for luxury watch shopping.

The watch quality is excellent but I felt the pricing was a bit high compared to some other dealers. I understand you pay a premium for the Tourneau name and authentication guarantee. Still, the in-store experience at the NYC location was top-notch.

Incredible experience trading in my vintage Omega for a newer model. They gave me a generous trade-in credit and the whole swap was done in one visit. The staff really knows their watches and made fair offers. Will definitely come back.

Purchased an Omega Speedmaster and couldn't be more pleased with the watch itself. The store visit was pleasant and the associate was very helpful. Knocked off one star because the follow-up communication after the sale was a bit slow.

My fiancé surprised me with a Cartier from Tourneau and it is absolutely stunning. The presentation and packaging were beautiful. We went back together to get it sized and the staff could not have been nicer. A truly memorable experience.

I waited three weeks for a response about a specific Patek Philippe I inquired about. By the time they got back to me, the piece had already been sold. Communication needs to be much faster for watches at this price point.

The NYC store is a watch lover's paradise. I spent over an hour trying on different Rolex models and the staff never once rushed me. Ended up with a beautiful Day-Date and the authentication paperwork was impeccable. Best luxury shopping experience I've ever had.

Bought my second Rolex from Tourneau and this time the process was even smoother than the first. They remembered my preferences and reached out when a hard-to-find model came in. That kind of personalized service keeps me coming back.

Found a gorgeous Omega De Ville at the Manhattan store. The authentication and paperwork were flawless. Shipping to my home in Connecticut was quick and insured. Very professional operation overall with just a minor delay in email responses.

Tourneau exceeded all my expectations. I purchased a Patek Philippe as an investment piece and their team walked me through the authentication details thoroughly. The provenance documentation was excellent and gives me total confidence in the purchase.

The store environment is beautiful and the watch selection is impressive. However, I felt the sales associate was a bit dismissive when I asked about more affordable Omega options. Not everyone walks in ready to spend six figures. The watch I eventually bought is perfect though.

Went in looking for a Cartier Santos and walked out with exactly what I wanted. The salesperson was incredibly patient and let me compare several models side by side. Authentication papers, box, and everything were in perfect order. Could not recommend more highly.

I've purchased three watches from Tourneau over the years and each time has been outstanding. My latest was a Rolex Oyster Perpetual and the buying process was effortless. They truly are America's premier luxury watch retailer and it shows in every interaction.

Good experience buying an Omega Planet Ocean. The staff was knowledgeable and the authentication was solid. I do think their trade-in offers could be a bit more competitive. Still, I trust Tourneau and will likely return for my next purchase.

My husband bought me a Cartier Clash for our anniversary and Tourneau handled everything beautifully. The watch is exquisite and the authentication documents are very thorough. The gift wrapping was also a lovely touch that made the presentation extra special.

I purchased a Rolex that was supposed to come with full box and papers but the original box was replaced with a generic one. When I brought it up, customer service was slow to respond. Eventually they resolved it but it took several weeks and multiple follow-ups.

The team at the New York location went above and beyond to help me find a discontinued Patek Philippe reference. They sourced it from another store and had it shipped within a week. The authentication process was meticulous and I felt completely confident buying from them.

Purchased an Omega Aqua Terra and love it. The in-store experience at the NYC location was great and the associate answered all my questions about the movement. Would have preferred a slightly better price but you definitely get what you pay for in terms of authentication and service.

Bought a Rolex for my father's retirement and the whole family was impressed with the Tourneau experience. The staff helped me pick the perfect model and even arranged a special presentation. Authentication paperwork gave us total peace of mind. Worth every penny.

As a longtime watch collector I appreciate a dealer who knows their stuff. Tourneau's team demonstrated deep expertise across Rolex and Patek Philippe during my visit. The trade-in process for my old pieces was transparent and fair. Truly a first-class operation.

The watch I received was beautiful and authentic, but there was a scratch on the clasp that wasn't disclosed. Customer service offered to polish it but I felt a brand new Cartier shouldn't arrive that way. They did make it right eventually.

First time buying a luxury watch and Tourneau made it an incredible experience. The sales associate explained every detail of the Rolex Submariner I was considering and never made me feel rushed. The authentication documents were comprehensive and the watch is flawless.

I ordered a Cartier watch online and it arrived beautifully packaged and fully authenticated. The only issue was the shipping took about a week longer than initially estimated. That said, the watch itself is perfect and I would order from Tourneau again without hesitation.

Extremely frustrated with my experience. I placed an order for a specific Omega model and was told it was in stock. A week later they informed me it was actually unavailable and tried to upsell me on a more expensive model. Very disappointed with the bait and switch tactics.

I visited the NYC Tourneau store while on vacation and ended up buying a gorgeous Patek Philippe. The staff was warm, welcoming, and incredibly knowledgeable about the brand's heritage. Authentication was spot-on and they even helped arrange insured shipping back home to California. A five-star experience from beginning to end.